Sr. Desktop Support Engineer – Investment Management – Boston, MA
Daley and Associates is are seeking a Senior Desktop Support Engineer to provide advanced technical support in within predominantly Windows-based environment. This role requires diagnosing complex issues, implementing solutions, and collaborating with IT teams to ensure system efficiency. This Engineer will act as an escalation point for any tier 3 technical issues. This is a hybrid role 3 days a week on site.
This role will pay up to $115,000.00.
Key Responsibilities:
- Troubleshoot and resolve escalated hardware, software, and network issues, with an emphasis on Windows systems.
- Deliver remote and on-site support for desktop systems, applications, and peripheral devices.
- Act as the highest-level support for complex technical challenges that go beyond Tier 1 and Tier 2 capabilities.
- Manage desktop configurations, including updates, patches, and security settings.
- Collaborate with network and system teams to address and resolve cross-functional IT issues.
- Create and maintain technical documentation, including knowledge base articles and troubleshooting guides.
- Mentor and train Tier 1 and Tier 2 support teams, providing guidance on advanced technical issues.
- Conduct detailed analysis of recurring problems and recommend long-term solutions.
- Lead or contribute to small IT projects, such as system upgrades, migrations, and technology rollouts.
Required Skills & Qualifications:
- 5+ years in a Desktop, help desk, or technical support service roles preferably within a financial services environment
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
- Preferred certifications: Microsoft Certified: Modern Desktop Administrator, CompTIA A+, Network+
- Advanced expertise with Windows OS (10/11)
- Experience working with Office 365, Active Directory, and Group Policy management
- Familiarity with IT service management tools (e.g., ServiceNow)
- Proficiency in scripting languages, particularly PowerShell (preferred)
For immediate consideration, please email your resume to Ryan at [email protected].
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