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Contact Center Manager

  • Date Posted July 31, 2020
  • Location St Petersburg, Florida
  • Job Type Direct
  • Job ID 16016

Are you looking for a wealth creating opportunity? Look no further! Our Client is a start-up service provider assisting millions of Americans to better understand Medicare and to get them Medicare benefits. Millions of Americans may qualify for Medicare coverage but they don't even know it is available to them. Our Client is looking for a Contact Center Manager who is IT savvy to managethe Company's Contact Center and through the use of technology help create operational efficiencies to identify target customers and direct contact efforts to reach those target clients efficiently. Our Client uses every contact method available to reach out to these potential targetindividuals. Our Client uses phones, emails, Facebook, Twitter, Pinterest and a wide range of internal systems to connect with potential customers. The Contact Center Manager will work with the Senior Management team to develop a process to better identify strong leads and through the use of technology to automatethe process to pursue those leads. Our Client is looking for a professional who has managed teams, created operational efficiencies through technology and understands continual process improvement. By 2021 our Client is looking to have 150 seats in its Contact Center. By2022 they are looking to grow the Center to over 1,000 seats. Our Client is utilizing information and technology to DISRUPT theinsurance industry. Through automation and process improvement our Client is looking to cut in half the cost of acquiring a target customer. The Contact Center Manager will be a critical memberof the team developing the technology for automationand improving the process to identify quality leads thereby reducing wasted time by the contact center employees and improving overall yield and sales. The existing Senior managers have built significant businesses from no revenue to hundreds of millions in revenue. They are doing it again. This is your opportunity to join a group with a demonstrated track record of creating wealth. If you understand Contact Center Management, Process Improvement, Technology and have a drive to win, this is your opportunity! Email your resume to sflaherty@daleyaa.com.

Requirements:

  • Bachelor's Degree (Master's preferred)
  • Contact Center Management experience
  • Strong Process improvement experience, particularly around data
  • Exceptional technology knowledge
  • Experience with a dialer system required – ViciDial is preferred
  • Experience with Hubspot highly desired
  • "Can do attitude" is a must
  • Analytical thinking is required
  • Exceptional communication skills required
  • Knowledge of Insurance (Medicare) is preferred – NOT required
  • Email your resume to sflaherty@daleyaa.com

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