Client Engagement Marketing Manager – Boston, MA
We are currently seeking candidates for a Client Engagement Marketing Manager to join a highly successful organization located in Boston, MA. The Marketing Manager will be responsible for promoting client relations, coordinating events and experiences, and performing reporting. The ideal candidate will have 5+ years of client engagement, marketing, and communications experience in professional services.
Location: Boston, MA
Work-Model: Hybrid (on-site 4 days/week and remote 1 day/week)
Compensation: $90,000-$110,000 (depending on experience)
Responsibilities:
- Promote client relations and engagement, and optimize marketing programs and initiatives
- Perform client onboardings, coordinate client meetings, and prepare necessary meeting materials (presentations, reports, etc.)
- Maintain client profiles in CRM, and utilize CRM in creating mailing lists, tracking marketing activities, and performing reporting
- Manage planning and coordination for a range of client events, including general meetings, receptions, panels, etc.
- Oversee all facets of event planning from conception through execution (creative aspects, logistical coordination, vendor management, budgeting)
- Create and implement client feedback program, performing process improvement as needed
- Utilize client feedback to optimize existing programs and processes and strengthen client experience
- Identify relevant industry events and conferences and ensure firm participation
- Perform detailed client research and continuously monitor industry trends
- Ensure data integrity of CRM, and assist with troubleshooting, process improvement, and general inquiries regarding CRM
- Support special projects as needed
Qualifications:
- Bachelor’s degree in a marketing, communication, or related field
- 5+ years of marketing, client relations, and communications experience in professional services
- Excellent communication (written and verbal), interpersonal, and presentations skills
- High level of professionalism and organization
- Detail-oriented and self-motivated
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel (V-Lookups, Pivot-Tables), Teams)
- Previous CRM experience (required)
- Ability to manage deadlines, prioritize, and problem-solve
If you are interested in this opportunity, please apply or send your resume to Allie at [email protected].
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