Service Desk Engineer – Financial Services – Boston, MA

We are currently conducting a search for a Help Desk Engineer for a client who is a leader in private alternative investment space. The ideal candidate will be responsible for providing executive level support, phone support, core application support, remote access & mobile computing support. 

Responsibilities:

  • Performs problem management, isolation, and resolution in a corporate environment
  • Direct support in the day-to-day operations on user systems via remote user desktop support, desk side support
  • Must be able to work a flexible schedule, including overtime and respond to after hours on-call support on a rotating basis
  • Assists in the management of project implementations
  • Able to assemble, install, upgrade, and configure new desktop computing resources, including hardware, software, and applications in a Microsoft environment
  • Ability to quickly diagnose desktop hardware, software, or operator problems and to recommend corrective action
  • Able to analyze user computing needs and recommend solutions

Qualifications:

  • 2+ years of experience in IT and specifically working in the Service Desk function
  • Bachelor’s degree preferred
  • Very strong analytical ability, strong judgment, and problem analysis techniques
  • Strong interpersonal skills in a corporate environment and able to work successfully on a team
  • Excellent communication skills (written, verbal, and presentation) present throughout the organization on a senior level is a must
  • Must be creative, flexible, and able to respond quickly and positively to shifting demands and opportunities
  • Ability to write professional business communications suitable for end user delivery
  • Must possess the ability to work in a high-volume, fast paced, dynamic environment with a positive “can do” attitude
  • Must be a team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties
  • Be open to assume additional responsibilities as requested and perform ad-hoc duties as required
  • Ability to solve complex systems problems quickly with little technical guidance and develop automated corrective measures

Technology Experience:

  • Professional experience installing, using and troubleshooting (with native tools) Windows 7, Windows 10 Microsoft Office 2013 & 2016
  • Familiarity with ServiceNow Incident Management preferred
  • Extensive Knowledge in using such mobile devices as Android/iPhone/iPad
  • Working knowledge of TCP/IP and general networking concepts including DNS, DHCP, FTP & VPN
  • Strong understanding and experience with Active Directory
  • General experience with desktop imaging, patch management and deployment
  • Manage file/exchange permissions
  • Administrator Level Exchange 2010 experience
  • Microsoft certifications a plus
  • ITIL certifications a plus

For immediate consideration, please send your resume to Ryan at rhult@daleyaa.com.

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