Help Desk Engineer- Boston, MA

Our Law Firm client is looking for a fulltime Help Desk Engineer to join them in their downtown Boston, MA location. This is a small and collaborative team so they are looking for someone who is willing to be on-site.

Key Responsibilities:

  • Perform problem management, project implementations, isolation, and resolution in a corporate environment
  • Areas of support include executive-level support, phone support, core application support, remote access & mobile computing support
  • Provide direct support in the day-to-day operations of user systems via remote support and desk-side support
  • Must be able to work a flexible schedule and respond to after-hours on-call support needs on a rotating basis
  • Able to assemble, install, upgrade and configure new desktop computing resources, including hardware, software, and applications in a Microsoft environment
  • Ability to quickly diagnose desktop hardware, software, or operator problems and to recommend corrective action
  • Able to analyze user computing needs and recommend solutions

Qualifications:

  • Associate’s or Bachelor’s degree in a computer related field or equivalent experience preferred
  • At least 3-5 years’ experience in IT
  • Powerful analytical ability, strong judgment, and problem analysis techniques
  • Excellent communication skills (written, verbal, and presentation) present throughout the organization on a senior level is a must
  • Must be creative and flexible to respond quickly and positively to shifting demands and opportunities
  • Must possess the ability to work in a high-volume, fast-paced, dynamic environment with a positive “can-do” attitude
  • Microsoft, ITILS certifications a plus

Technology Experience:

  • Candidates must be proficient in installing, using, and troubleshooting (with native tools) Windows 7, Windows 10 Microsoft Office 2013 & 2016
  • Familiarity with ServiceNow Incident Management a plus.
  • Extensive knowledge in using such mobile devices as Android/iPhone/iPad
  • Working knowledge of TCP/IP and general networking concepts including DNS, DHCP, FTP & VPN
  • Comprehensive understanding and experience with Active Directory
  • General experience with desktop imaging, patch management and deployment
  • Manage file/exchange permissions
  • O365

If you are interested in learning more about this role, please send your resume to Jessica at jduggan-laurin@daleyaa.com for consideration.

#LI-JD1

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