Help Desk Engineer

Our Law Firm client is looking for a fulltime Help Desk Engineer to join them in their downtown Boston, MA location. This is a small and collaborative team so they are looking for someone who is willing to be on-site 5 days a week. Candidates must currently be local to Boston to be considered and there is no sponsorship being offered or C2C candidates being considered. Candidates must be vaccinated to apply.

KEY RESPONSIBILITIES:

  • Perform problem management, isolation, and resolution in a corporate environment
  • Areas of support include executive-level support, phone support, core application support, remote access & mobile computing support
  • Provide direct support in the day-to-day operations of user systems via remote support and desk-side support
  • Must be able to work a flexible schedule and respond to after-hours on-call support needs on a rotating basis
  • Assists in the management of project implementations
  • Able to assemble, install, upgrade and configure new desktop computing resources, including hardware, software, and applications in a Microsoft environment
  • Ability to quickly diagnose desktop hardware, software, or operator problems and to recommend corrective action
  • Able to analyze user computing needs and recommend solutions

QUALIFICATIONS:

  • Associate‚Äôs or Bachelor’s degree in a computer related field or equivalent experience preferred
  • At least 3-5 years experience in IT
  • Powerful analytical ability, strong judgment, and problem analysis techniques
  • Strong interpersonal skills in a corporate environment and able to work successfully on a team
  • Excellent communication skills (written, verbal, and presentation) present throughout the organization on a senior level is a must
  • Must be creative and flexible to respond quickly and positively to shifting demands and opportunities
  • Must possess the ability to work in a high-volume, fast-paced, dynamic environment with a positive “can-do” attitude
  • Must be a team-oriented person who can share information, goals, opportunities, successes, and failures with the appropriate parties.
  • Be open to assume additional responsibilities as requested, and perform ad-hoc duties as required
  • Ability to solve complex systems problems quickly with little technical guidance and develop automated corrective measures
  • Microsoft certifications a plus
  • ITIL certifications a plus

TECHNOLOGY EXPERIENCE: 

  • Candidates must be proficient in installing, using, and troubleshooting (with native tools) Windows 7, Windows 10 Microsoft Office 2013 & 2016
  • Familiarity with ServiceNow Incident Management a plus.
  • Extensive knowledge in using such mobile devices as Android/iPhone/iPad
  • Working knowledge of TCP/IP and general networking concepts including DNS, DHCP, FTP & VPN
  • Comprehensive understanding and experience with Active Directory
  • General experience with desktop imaging, patch management and deployment
  • Manage file/exchange permissions
  • O365

If you are interested in learning more about this role please send your resume to Angela Fagin at afagin@daleyaa.com for consideration.

 

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