Cloud Infrastructure Manager – BioTech

Daley and Associates, LLC. is currently conducting a search for a Cloud Infrastructure Engineer for a client that is a rapidly-growing publicly traded biotech company in the Boston area. The ideal candidate will have a strong experience in leading all cloud-based infrastructure that supports an outsourced company model that leverages key partners, solutions, and technologies typical of current growing pharma and biotech companies.

This is an onsite role working within a hybrid environment.

Responsibilities:

  • MS Azure cloud oversight working with an MSP comanaged tenant
  • Multiyear roadmap design and execution for current / future cloud infrastructure (IAAS): 2 sites (MA, IN) and future field equipment for sales, marketing, and medical affairs teams
  • Manage IT infrastructure that is cloud first by design working with current and future partners (CROs, CMOs, 3PL, Cloud based solutions, Virtual teams, MSPs, ISPs, and mission critical AV infrastructure-solutions).
  • Experience with cloud VDI administration and consumption
  • Design changes, lockdown, control, and monitoring of existing ISPs, Routers, Switches, Telco (working with MSPs) and to be evolved for future large-scale commercialization
  • Demonstrated knowledge of cloud access security, DRP-BC, WAN optimization (technologies in use: Cisco Meraki, Microsoft E3-E5, Arctic Wolf, CrowdStrike, Druva Backup/DLP, Riverbed cloud accelerator, Intune MAM)
  • Responsibility for onsite help desk contractors, ticket system (ServiceNow to be deployed)
  • Liaison with IT BPO, IT Security, IT Compliance, IT Business Analysis/PM staff, IT vendors as we document infrastructure and qualify it for regulations (understanding SOPs, Policies, SWIs, Flow Charts, WAN/LAN/Cloud diagrams, change control around IT, & IT event management)
  • Cloud Print Services and Site Printer Management & Integration

Required Qualifications:

  • Cloud first pharma or biotech org pre-post commercialization (GxP FDA regulated)
  • Leverage outside MSPs for most infrastructure services (but experience at a site firewall, router, switch, AP administration level when needed)
  • Managed IT consultants and contractors around infrastructure level activities
  • Audio Visual infrastructure administration (15+ AV meeting rooms and equipment using Zoom, MS Teams, and segregated AV networking)
  • Leverage best of bread cloud technologies and service providers (MSPs, ISPs)
  • ServiceNow administration and running help desk resources, ticketing, leveraging of comanaged MSP to resolve tickets, manage equipment, and SLAs
  • ITIL experience
  • Uses teamwork to work cooperatively toward the most effective solutions, championing the best ideas of team members, and assisting where help is needed yet is capable of highly independent work when efficiency is required
  • Results-oriented individual who is highly motivated, decisive, flexible in thought, and has the creativity to excel in and contribute to a rapidly growing company
  • Forward thinking mindset with ability to manage multiple projects, identify and resolve issues.

For immediate consideration please email Ryan at rhult@daleyaa.com

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