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Helpdesk Data Analyst


  • Location Greater Boston Area, MA
  • Job Type Contract
  • Pay $15.00 / Hour
  • Category IT
  • Date Posted Nov 07, 2017


Our client in Waltham is looking for a Help Desk Data Analyst level 1 to join them on a contract basis as part of an Office 365 implementation,  The candidate will be moving information from one ServiceNow system to another so attention to detail is critical.

Key Tasks
Incident Management and  monitoring throughout the incident lifecycle and intervening to avoid process or quality breaches. 
Accepting, updating, assigning and closing the tickets
Reporting to the incident manager the status of the operation, escalating issues as required.
Responsible for some reporting of ticket volumes where required 

Key Behavioral Competencies  
Ability to work collaboratively as one team with colleagues and suppliers. 
Attention to detail
Ability to follow instructions
A swift worker who is able to cope with high volumes of work, completing tasks within the allotted time. 

Experience/Skills Required
Experience with ServiceNow ticketing system is required
1-3 years of experience in Incident Management team or Service Operation Environment or similar emvironments
Demonstrable ability to work accurately, efficiently and in a timely manner without much supervision. 

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